FAQs

 

 

Orders

Shipping

Returns & Exchanges

Payments & Promotions

Warranty

Products Information

 

Orders:

How do I place an order?

To place an order, simply browse our website and select the desired items. Add them to your cart, proceed to checkout, and follow the prompts to provide your shipping and payment information. Once your order is confirmed, you will receive an order confirmation email.

Can I make changes to my order after it has been placed?

We strive to process orders quickly; therefore, changes cannot be made once an order has been placed. However, if you need assistance or have any concerns, please contact our customer support team, and they will do their best to help.

Can I track the status of my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the designated shipping carrier's website.

Shipping:

Do you offer international shipping?

No we do not at this time. 

How long does shipping take?

Shipping times vary depending on your location. Once your order has been processed and shipped, the estimated delivery time is 2 to 5 business days for the United States. Canada shipping times will take longer.

What are the shipping costs?

Shipping costs are free to the United States. 

Returns & Exchanges:

What is your return policy?

We offer a generous return policy. If you are not completely satisfied with your purchase, you can initiate a return within a specified timeframe (usually 30 days) from the date of delivery. Please review our return policy on our website or contact our customer support team for detailed information and instructions.

How do I return or exchange an item?

To return or exchange an item, please contact our customer support team. They will guide you through the process, provide you with a return authorization if required, and assist you with any necessary forms or documentation.

Are there any return shipping fees?

Return shipping fees may apply. The cost will depend on factors such as your location and the shipping carrier used. Please contact our customer support team for specific information regarding return shipping fees.

Payments & Promotions:

What payment methods do you accept?

We accept various payment methods, including major credit cards and debit cards.  The available payment options will be presented during the checkout process.

Do you offer promotions or discounts?

We periodically offer promotions and discounts on select products or during special events. Stay updated by subscribing to our newsletter or following our social media channels to receive the latest information on promotions and exclusive offers.

Warranty:

Do your products come with a warranty?

Yes, our products are backed by a warranty against manufacturing defects. The specific warranty coverage may vary by product. Please refer to the product description or contact our customer support team for detailed information about the warranty for a particular item.

How do I claim warranty service?

If you believe your product is experiencing a manufacturing defect covered by the warranty, please contact our customer support team within 30 days of your purchase. They will guide you through the warranty claim process, provide any necessary forms or documentation, and assist you with resolving the issue.

Do I need to keep the original receipt or proof of purchase for warranty claims?

Yes, it is recommended to keep your original receipt or proof of purchase, as it may be required to validate your warranty claim. It serves as proof of the purchase date and is essential for processing warranty requests. If you no longer have the original receipt, please contact our customer support team for further assistance.

Product Information:

Cinching Sheets:

What are Cinching Sheets?

Cinching Sheets are specifically designed to fit mattresses snugly and won’t pop off at the corners. With double elastic 360 around the fitted sheet, the sheet automatically cinches to fit mattresses perfectly. Every CinchFit Fitted Sheet has both durable cord elastic and traditional braided elastic, two cord locks, a cord storage pocket, and directional tags. 

What sizes are available for your Cinching Sheets?

We offer Cinching Sheets in various sizes, including Twin XL,  Queen, King, Cal King, Split King, Split Flex Top Cal King, and Split Flex Top King. For boat mattresses, we offer Universal V Berth, Universal XL V Berth, and 9 Inch Depth Sheets in Twin XL, Queen, King, and Cal King Sizes. Please check the product page for the specific size options available for each product.

What materials are used in your Cinching Sheets?

Our Cinching Sheets are made from high-quality materials known for their softness, durability, and breathability. The specific materials used may vary by product, so we recommend checking the product description for detailed information.

Pillowcases:

What sizes of pillowcases do you offer?

We offer pillowcases in standard sizes, including Queen and King Sizes. Please check the product page for the specific size options available for each product.

What materials are your pillowcases made of?

Our pillowcases are crafted from premium materials known for their softness, comfort, and quality. The specific materials used may vary by product, so we recommend referring to the product description for detailed information.

Boat Sheets:

What sizes of boat sheets do you offer?

We offer boat sheets in various sizes to accommodate different boat mattress dimensions. We understand that boats come in different shapes and sizes, so we provide customizable options for boat sheets. Please check the product page for the available size options.

Are your boat sheets specifically designed for marine environments?

Yes, our boat sheets are specifically designed for marine environments. We understand the unique challenges of boating, and our boat sheets are crafted using materials that are durable, moisture-wicking, and resistant to mildew and odors.

Boat Bedding:

What types of boat bedding products do you offer?

Our boat bedding collection includes boat mattresses, boat sheets, boat blankets, boat duvets, and boat comforters. We offer a comprehensive range of bedding products tailored to enhance comfort and provide a restful experience onboard.

Are your boat bedding products customizable?

No, we can no longer offer customization options for boat bedding products..

What materials are used in your boat bedding products?

Our boat bedding products are made from high-quality materials specifically chosen for their performance in marine environments. This includes materials that are breathable, durable, and easy to care for. The specific materials used may vary by product, so we recommend referring to the product description for detailed information.

Please note that the above information provides a general overview, and for more specific inquiries or detailed information about our products, we recommend contacting our customer support team directly.

If you still have questions, please message us or email us at contact@quahogbaybedding.com.

We’re happy to check your mattress measurements and make sizing recommendations!